Experience

I’m a value driven Product Manager with 15+ years of experience leading complex delivery, most recently steering employee and retirement savings financial initiatives as well as regulated insurance projects across contracts and claims in France & the rest of Europe, building on a strong track record spanning UK local government, manufacturing, digital commerce and insurance products with distributed, global teams.

1. Product Owner

   Nov 2023 – Present

   Société Générale Insurance · Orléans, France

   S

   Situation

   Web and mobile portal (React / React Native) for company savings, employee savings and pension plans.

   T

   Task

   Overhaul the digital experience so users manage their investments and retirement plans autonomously.
   A

   Action

   • Anchor team delivery roadmaps and release priorities in high-level commercial strategy.
   • Introduced outcome-based prioritisation: story mapping, ROI scorecards and more.
   • Run and champion usability testing and discovery for the tribe.
   • Drive analytics integration (Commander's Act, Piano Analytics).
   • Present quarterly progress to senior stakeholders, technical and non-technical.
   R

   Result

   Aligned team delivery with commercial strategy, balancing sales commitments against user experience and technical feasibility.

   Self-initiated AI productivity

   S

   Situation

   Reviewing emails, meetings, tasks and notes, preparing status updates, tracking goals and organising holiday handovers took significant administrative time, especially around periods of leave.

   T

   Task

   Reduce personal administrative overhead, maintain visibility of priorities and commitments, and quickly regain context after time away.

   A

   Action

   • Designed and built a Microsoft 365 Copilot agent as a personal productivity assistant, defining its prompts, workflows and logic.
   • Automated daily and weekly activity recaps, return-to-work summaries, goal and commitment reviews, and holiday handover emails.
   • Consolidated tasks, meetings, emails and action items into actionable summaries.
   • Refined the agent through personal use, then shared it with colleagues as a reusable productivity tool.

   R

   Result

   Reduced recurring administrative effort, improved visibility of priorities and commitments, and made it easier to resume work after absences — demonstrating a practical team use case for AI-driven productivity.

2. Head Office Business Analyst & Product Owner

   Jan 2019 – Nov 2023

   Société Générale Insurance · Paris, France

   S

   Situation

   Policy and claims applications hosted at Head Office, serving subsidiaries in Europe and North Africa.

   T

   Task

   Improve policy handling and claims management while balancing competing subsidiary demands.
   A

   Action

   • Introduced prioritisation frameworks for multi-subsidiary requests.
   • Enhanced web services for the claims portal and defined new self-service features.
   • Led the team's move from Scrum to Kanban, defining workflow and best practices.
   • Introduced an efficient process for handling production issues.
   R

   Result

   Optimised policy and claims processing across European and North African subsidiaries through central application enhancements with a multi-disciplinary tribe, while newly established prioritisation frameworks brought transparency and objective delivery to competing subsidiary demands.

3. Project Manager (Insurance consultant)

   Dec 2015 – Jan 2019

   ACENSI · Paris, France

   S

   Situation

   Policy management back-office for SG Insurance subsidiaries in Germany, Italy, Romania and Poland.

   T

   Task

   Deliver projects and change requests end to end, including regulatory requirements.
   A

   Action

   • Led work from impact analysis to implementation and post-go-live support.
   • Delivered regulatory features: Solvency II, Mathematical Reserves, GDPR.
   • Introduced Agile to the local team and the client's subsidiaries.
   R

   Result

   Overhauled ways of working: stronger collaboration, fewer silos, better transparency.

4. Agile Business Analyst

   Sep 2013 – Nov 2014

   Quotemehappy.com (Aviva) · London, UK

   S

   Situation

   A 100% online insurer, plus the General Accident (Aviva) renewals project.

   T

   Task

   Improve retention and launch online renewals while staying compliant.
   A

   Action

   • Defined customer incentives and a win-back strategy.
   • Wrote user stories using Behaviour Driven Development.
   • Shaped the roadmap through story mapping and led story-writing workshops with Marketing, Compliance and Legal.
   • Led grooming sessions and demos with a geographically dispersed team.
   R

   Result

   Enabled the online renewal feature for existing policyholders, integrating targeted customer incentives directly into the renewal flow to retain accounts.

5. Business Analyst

   Jan 2012 – Sep 2013

   Aviva · London, UK

   S

   Situation

   In-house online auction application for salvaging parts from insured total-loss vehicles.

   T

   Task

   Improve back-office efficiency and the buyer and seller experience.
   A

   Action

   • Wrote user stories and wireframe prototypes (Balsamiq, Axure).
   • Investigated business issues with onshore and offshore developers in Scrum.
   • Modelled the end-to-end Bluecycle Salvage financial and operational processes.
   R

   Result

   Streamlined back-office operations and finance workflows with end-to-end process models adopted as the IT benchmark.

6. Consultant Business Analyst

   Oct 2009 – Jan 2012

   Agilisys · London, UK

   S

   Situation

   Hammersmith & Fulham Council Self Service programme and several London Borough councils.

   T

   Task

   Promote self-service to drive efficiency and a better resident experience.
   A

   Action

   • Conducted on-the-ground problem discovery with frontline council workers to steer process re-engineering.
   • Reviewed access channels and service models; recommended process improvements.
   • Produced wireframe use cases, business rules and data flows.
   • Built financial cost models through activity-based costing.
   R

   Result

   Contributed to cost savings through rationalisation, automation and fewer handoffs post process re-engineering and problem discovery.

7. Business Support Lead

   Nov 2008 – Oct 2009

   Agilisys · London, UK

   S

   Situation

   IT operations for two council directorates.

   T

   Task

   Be the main contact between council staff and IT service delivery.
   A

   Action

   • Managed operational issues and escalations.
   • Updated procedures and managed the Change Approval Board.
   R

   Result

   Timely responses to issues and an improved IT change management process.